Analysis of the Influence of Customer Focus, Continuous Improvement, and Quality Obsession on Managerial Performance in PT. Tiki Jalur Nugraha Ekakurir Manado Main Branch

Authors

  • Faldy G. Lumentut Program Studies Master of Management, Faculty of Economics and Business Sam Ratulangi University, Indonesia
  • Indrie Debbie Palandeng Program Studies Master of Management, Faculty of Economics and Business Sam Ratulangi University, Indonesia

Keywords:

customer focus, continuous improvement, quality obsession, managerial performance

Abstract

This research aims to determine the influence of customer focus, continuous improvement, and quality obsession on managerial performance simultaneously or partially at PT. Tiki Jalan Nugraha Eka Courier Main Branch Manado. This type of research is quantitative using multiple linear regression analysis methods. The research population was 60 people and the research sample used total sampling, which is determining the sample using the entire population as respondents. The research results show that TQM: focus on customers (X1), continuous system improvement (X2), and obsession with quality (X3) simultaneously or partially have a positive and very significant effect on managerial performance (Y).

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Published

2024-05-14

How to Cite

Lumentut, F. G. ., & Palandeng, I. D. (2024). Analysis of the Influence of Customer Focus, Continuous Improvement, and Quality Obsession on Managerial Performance in PT. Tiki Jalur Nugraha Ekakurir Manado Main Branch. International Journal of Human Capital and Innovative Management, 1(2), 212–228. Retrieved from https://pubjournals.com/ijhcim/article/view/53

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