Analysis of the Influence of Customer Focus, Continuous Improvement, and Quality Obsession on Managerial Performance in PT. Tiki Jalur Nugraha Ekakurir Manado Main Branch
Keywords:
customer focus, continuous improvement, quality obsession, managerial performanceAbstract
This research aims to determine the influence of customer focus, continuous improvement, and quality obsession on managerial performance simultaneously or partially at PT. Tiki Jalan Nugraha Eka Courier Main Branch Manado. This type of research is quantitative using multiple linear regression analysis methods. The research population was 60 people and the research sample used total sampling, which is determining the sample using the entire population as respondents. The research results show that TQM: focus on customers (X1), continuous system improvement (X2), and obsession with quality (X3) simultaneously or partially have a positive and very significant effect on managerial performance (Y).
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