Optimizing The Role of The Ombudsman of The Republic of Indonesia, Bengkulu Representative Office: A Study on The Supervision of Public Services in The Local Government of Bengkulu City
Keywords:
Ombudsman, Public Service, Maladministration, Governance, Bengkulu, Public Accountability, Administrative SupervisionAbstract
This study explores the optimization of the role and function of the Ombudsman of the Republic of Indonesia, specifically the Bengkulu Representative Office, in supervising the implementation of public services by the local government of Bengkulu City. The research is grounded in a qualitative approach, employing interviews, observation, and document analysis to examine how the Ombudsman addresses cases of maladministration and enforces the principles of good governance and public service accountability. The theoretical framework incorporates concepts from public policy, administrative oversight, and welfare state governance. Findings indicate that the Bengkulu Ombudsman plays a critical role in receiving, investigating, and resolving public complaints related to delayed services, abuse of power, lack of professionalism, and procedural violations. Data show that most reported cases stem from the education, health, and administrative sectors. The Ombudsman’s interventions often result in institutional reforms, improved public satisfaction, and enhanced transparency in government procedures. However, challenges persist in the form of limited enforcement power, bureaucratic resistance, and public awareness gaps. Despite these constraints, the institution’s capacity for providing legal certainty and administrative fairness remains significant. The research highlights the necessity for stronger institutional collaboration and the reinforcement of regulatory mechanisms to support the Ombudsman’s mandate. Ultimately, this study contributes to the broader discourse on public sector integrity and emphasizes the strategic role of independent oversight bodies in fostering equitable and accountable governance
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