Administrative System of Limited Stay Permits for Foreign Nationals in Bengkulu Province (A Case Study at Class I Immigration Office TPI Bengkulu)
Keywords:
Public Service, Immigration Administration, Limited Stay Permit, Foreign NationalsAbstract
This study explores the administrative system for managing Limited Stay Permits (ITAS) for foreign nationals at the Class I Immigration Office TPI Bengkulu. Employing a qualitative descriptive approach, the research aims to analyze the quality of public services through five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. Data were collected using interviews, observations, and documentation involving immigration officers and foreign nationals as informants. Findings indicate that while the immigration office has implemented standard operating procedures effectively and provides adequate facilities, several challenges persist, such as language barriers, legal verification difficulties, and the lack of supporting infrastructure like photocopying and office supplies. Despite these challenges, the overall service was assessed as satisfactory by the foreign applicants, especially in terms of responsiveness and adherence to service timelines. The study suggests that enhancing language capabilities and improving supporting facilities could significantly elevate service quality. This research contributes to the discourse on public administration reform, particularly in enhancing immigration services for foreign residents
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