The Role of an Integrated Business Service Center in Consultation and Assisting Micro, Small, and Medium Enterprises (MSMEs) in Jember District
Keywords:
organizational role, MSMEs, consultation and assistanceAbstract
The development of the Indonesian economy cannot be separated from the role of MSMEs in national economic development, apart from playing a role in economic growth and employment. Integrated Business Service Center – MSMEs is a program organized by the Ministry of Cooperatives and SMEs to provide integrated and comprehensive services for developing cooperative and SME businesses. This research aims to determine the role of Integrated Business Service Center in consulting and assisting MSMEs actors in the Jember Regency. The data type used is primary data obtained from observation, interviews, and documentation. Meanwhile, secondary data comes from field notes, archives, and documents. Determining informants uses purposive sampling, namely collecting data from competent subjects or informants who are determined deliberately. The technique for testing data wetness is using triangulation techniques and data analysis using interactive models. The results of this research are the role of consultation and mentoring for MSMEs actors in the Integrated Business Service Center Jember Regency. The conclusion of this research is that Integrated Business Service Center plays a role in implementing program assistance through business consultant services in 5 areas, namely*: institutional, human resources, production, financing, and marketing. Carrying out training programs through coaching, technology guidance, field studies, partner meetings, independent classes, and Integrated Business Service Center Teaching.
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