The Impact of System Quality and Perceived Benefits on Employee Satisfaction in Using the Institutional Level Financial Application System (SAKTI) at the Directorate General of Treasury Work Units in Lampung Province
Keywords:
System Quality, Perceived Benefits, Employee Satisfaction, SAKTI, Public Financial ManagementAbstract
This study aims to examine the impact of system quality and perceived benefits on employee satisfaction in the use of the Institutional-Level Financial Application System (Sistem Aplikasi Keuangan Tingkat Instansi/SAKTI) at the work units of the Directorate General of Treasury in Lampung Province. This research employs a quantitative approach with an explanatory survey method. Data were collected through questionnaires distributed to employees who actively use SAKTI in their daily financial management activities. The variables analyzed include system quality and perceived benefits as independent variables, and employee satisfaction as the dependent variable. Data analysis was conducted using multiple linear regression to determine both partial and simultaneous effects of the independent variables on employee satisfaction. The results indicate that system quality has a positive effect on employee satisfaction, while perceived benefits also positively influence employee satisfaction in using SAKTI. These findings demonstrate that a reliable, easy-to-use, and integrated system, along with clear perceived benefits such as increased efficiency and productivity, contributes to higher levels of employee satisfaction. This study provides empirical evidence on the importance of improving system quality and strengthening perceived benefits to support the successful implementation of financial information systems in public sector institutions.
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