Improving The Accountability And Efficiency: A Study of Digital Transformation of Goods/Services Procurement In Gorontalo
Keywords:
Efficiency, Transparency, EthicsAbstract
Digital transformation has become one of the important phenomena in public sector management in this modern era. The development of information and communication technology has provided opportunities for the government to increase efficiency, transparency, and accountability in the provision of public services, including in the procurement of goods/services. This study examines digital transformation in government procurement of goods/services in Gorontalo Province, with a focus on efforts to improve efficiency, transparency, and accountability. The analysis was conducted on four main elements that influence the digital transformation process, namely human resources (HR), organizational structure, procurement process, and technology. The main findings of this study indicate that there are several significant challenges, including limited HR competency in the field of information technology and procurement, as well as an organizational structure that does not fully support the implementation of digitalization. In addition, the procurement process that still relies on manual procedures and limited technology adoption are also major obstacles. Recommendations resulting from this study include increasing HR capacity through training and certification, organizational restructuring to improve coordination between work units, and the development and integration of more advanced and connected technology. This study also emphasizes the importance of implementing ethical principles in every stage of procurement, in order to ensure transparency and public trust. With a comprehensive approach, it is hoped that digital transformation can improve the quality of public services and regional competitiveness in the digital era
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